Refund policy

Last updated: May 5, 2025


Overview

We have a 60-day FREE return policy, which means you have 60 days after receiving your item to request a return.


Amazon Orders

Please note that this Return Policy applies only to orders placed directly on BCOZZY.com.

Orders made through Amazon are handled by Amazon under their own rules and policies. All return, refund, and replacement requests for Amazon purchases must be submitted through your Amazon account.

BCOZZY has no control over Amazon return processes, timelines, or approval decisions.

Additionally, our extended 60-day returns and 1-year warranty are available only for website orders. Amazon orders are subject to Amazon’s return windows and policies.


Return Eligibility

To qualify for a free return, items must:

  • Be in original, unused condition
  • Include all original packaging and tags
  • Be returned within 60 days of delivery
  • Include proof of purchase from bcozzy.com

 

We CANNOT accept returns for:

  • Items damaged due to misuse or wear and tear  
  • Returns initiated after 60 days from delivery  
  • Items without proof of purchase  
  • Purchases made outside bcozzy.com (e.g., Amazon)  
  • Gift cards

 

How to Start a Return

To start a return, email us at hello@bcozzy.com with:

  • Your order number
  • The reason for return
  • A photo of the item (if damaged or incorrect)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@bcozzy.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bcozzy.com.

 

Cancellation Rights

You may cancel your order in accordance with the Consumer Protection (Transaction Insurance) Regulations, 2010 and the Consumer Protection Law, 1981.